Booking Terms and Condition
Your accommodation contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us.
We reserve the right to refuse reservations for parties of four or more persons of the same sex. We will not accept group bookings under the age of 25.
Paying for your accommodation
You must pay a deposit (dependant on property) of the price of the accommodation with immediate effect. Failure to do so within 3 working days will result in your booking being cancelled. The balance of your accommodation price must be paid in accordance with the property owners balance payment timeframe. If you fail to pay within this timeframe, your accommodation will be cancelled and you will lose your deposit. If you book within eight (10) weeks prior to departure this will be classed as a late booking and we must receive full payment immediately before we can confirm your booking. We reserve the right to re let the accommodation if payments are not made within the prescribed timescales.
Acceptable forms of payments:
Debit Card - no charge (sterling only)
Credit Card - charge of 3.8% (sterling only)
Bank Transfer in GBP (£) to Bank in UK or Euro (€) to Bank in Spain. Payment must be made in the currency shown on the booking form ie Sterling of Euro
NB: The client must accept all charge is respect of a Bank Transfer to ensure that The Company receives the full booking amount.
For transactions involving currency conversion from GBP to Euro, RentIn Group adds a small percentage to the exchange rate, which serves as a protection against the volatility and risk involved in the FX markets.
If you change your booking
If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. We will help you to make any other changes, but your booking will incur a £50.00 administration fee per change. If you make a number of changes to the same booking, we will only make a reasonable overall 10) weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section "If you cancel your accommodation" may apply.
If you cancel your accommodation
Cancellations must be made in writing and will take effect on the date we receive a letter or email If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation. Cancellation charges therefore increase as the departure date approaches, as shown below.
It is essential that fully comprehensive travel insurance is taken out prior to travel. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned.
The following cancellation charges apply:
More than 10 weeks prior to departure - loss of deposit.
69 - 43 days prior to departure 50% cost of your accommodation or loss of deposit whichever is greater.
42 - 29 days prior to departure 80% cost of your accommodation
28 - 0 days prior to departure 100% cost of your accommodation
Please note all deposits are non refundable.
It is your responsibility to ensure all party members are appropriately insured and to arrange additional cover if necessary.
Arrival and Departure Times
The rental is from the earliest 16:00 on the day of arrival, to10:00 on the day of departure (some properties may vary and you will be advised by the owner or agent). Any variation of these times is by prior arrangement only. Please leave the property and all kitchen equipment, clean and tidy with the inventory complete. Should you fail to do so and extra cleaners are employed or items of the inventory replaced, then there may be an additional charge. The maximum occupancy must not exceed the number of beds stated in our information, unless prior permission is given for a baby in a travel cot or similar.
This is reserved exclusively for the people named on the confirmation and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be taken from your security deposit.
The occupants of the booked property must agree as detailed on the booking form. Under no circumstances must the occupancy exceed the number of guests listed on the booking form. Failure to comply with this may result in eviction from the property.
In the unlikely event of a complaint you must contact us as soon as practicable with full details of any problems.
Reasonable time must be allowed for 'RentIn Kefalonia' their agent or the Property Owner, to act upon on/ rectify any complaint. Please be aware that the services of tradesmen can take longer to materialise in Spain.
If despite having contacted us the problem remains unresolved, it is essential that you contact the RentIn Kefalonia office again as we are entitled to assume that you are satisfied. You must not independently move to other accommodation without giving "RentIn Kefalonia" every opportunity to assist you in resolving your complaint or problem. If you do so, or refuse reasonable rectification, you may prejudice your rights to compensation or repayment. If you think the complaint was not handled correctly, you must on your return home, put your complaint in writing to us within 7 days. We cannot accept responsibility for damage, loss or disappointment that we were not given reasonable opportunity to investigate the problem and/or to rectify, or of which we were not notified in accordance with this clause.
At all times during your holiday, you are expected to have consideration for other third parties. If in the opinion of ourselves, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.
"RentIn Kefalonia" the owners or our agents will contact you once final payment and security deposits are received. Then send you the necessary details regarding your accommodation, such as directions, key collection and any supplementary information. The Clients are responsible for all keys whilst they are in their possession and for their safe return to the agent or specified location. Loss of any keys while in your charge will incur a replacement charge per key plus any costs incurred employing a locksmith. In the event of lost external door keys, the Client is liable for the relevant replacement locks.
Many of the properties in our portfolio advertise Satellite TV. Some have English language channels. Please check before booking if this is a requirement. Do not attempt to retune the satellite TV's as this will incur the expense of a technician having to attend the property to sort out any problems. If the Satellite signal is lost during your stay, RentIn Kefalonia will not be held liable.
"Bathroom" in the property description could be bathroom or shower room.
Linen and Towels
All bed linen and bath towels are provided; beach and pool towels are NOT and must be provided by the Clients. Bath towels provided must NOT be used round the pool or at the beach.
An additional 'breakages/damages deposit' is required (amount is variable dependant on property). You will be advised if this is to be paid to the owner, agent or "RentIn Kefalonia". If RentIn Kefalonia is to hold the security deposit then a credit card authorisation form is required to be completed, signed and returned to this office 2 weeks before your departure date. In the event of reported damage from the owner/agent, RentIn Kefalonia reserves the right to deduct any costs incurred from the clients credit/debit card. Any breakages or damages should be reported to RentIn Kefalonia at the time they occur to allow time to investigate prior to deducting from the clients card. If the client does not inform RentIn Kefalonia of any damages then the owner/agents claim is binding. You will be notified of any breakages or damages recorded after your departure and charged for accordingly.
"RentIn Kefalonia" takes all reasonable precautions to ensure that the descriptions and prices of properties or services shown on their website are accurate. However we are reliant on owners and agents supplying this information and "RentIn Kefalonia" cannot be held responsible for any errors therein. Errors do occasionally occur and RentIn Kefalonia reserves the right to alter descriptions or prices if necessary. All location maps showing positions of properties are supplied as guidance only and are to give general area locations only.
'RentIn Kefalonia' shall not be responsible, nor be held in any way liable, for the following occurrences and no compensation shall be forthcoming from 'RentIn Kefalonia' in the event of such occurrences:
- Cancellation of booking due to circumstances beyond the control of "RentIn Kefalonia" such as war or the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or any other cause.
- Failure in any goods and services provided by third party suppliers with whom you have contracted, such as flights, car hire, wheelchair hire, etc.
- Closing of swimming pool or cessation of any other facilities, published or otherwise, by the community of owners or the particular owner of the rental property (although, in the event of such occurrence prior to the holiday period, providing RentIn Kefalonia has been notified by either the owner or agent, you will be given the opportunity to change accommodation and/or holiday dates, or cancel the booking)
- Any water or electrical cuts, defects or breakdown of any equipment or appliances in the property (although, upon notification of the problem by you, 'RentIn Kefalonia' in collaboration with the owner or agent shall endeavour to or replace such item within a reasonable time);
- Existence of any insects, vermin or other animals within the boundaries of the rental property (although, upon notification by you, 'RentIn Kefalonia in collaboration with the owner or agent shall endeavour to eradicate such problem within a reasonable time);
- Any noise or disturbance originating beyond the boundaries of the rental property;
- Any loss or damage to property belonging to you, however caused; any injury to, illness, or death of the 'CLIENT', however caused.
- Should a confirmed property be removed from our portfolio for whatever reason, the Company will offer you a suitable alternative from our portfolio (if the alternative property is less expensive than the original one we will refund the difference, but if the property is more expensive you will be required to pay the difference.), or you can accept a cancellation, in which case we will refund all monies paid to us.
Should a confirmed property be removed from our portfolio for whatever reason, the Company will offer you a suitable alternative from our portfolio (if the alternative property is less expensive than the original one we will refund the difference, but if the property is more expensive you will be required to pay the difference.), or you can accept a cancellation, in which case we will refund all monies paid to us.